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Strategies for Customer Retention, Customer Loyalty, and Repeat Sales | Brian Tracy
 
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The success of any business depends heavily on the relationships it builds with its customers. In this video, I want to share some strategies for customer retention, customer loyalty, and repeat sales with you. http://bit.ly/2sh6vEX Click the link above to discover the ONE skill the very best influencers, persuaders, communicators, and salespeople all excel at, and how you can excel at it too. “Your company’s most valuable asset is how it is known to its customers.” @BrianTracy (Click to tweet: http://ctt.ec/X3h2E) ___________________ Learn more: Subscribe to my channel for free offers, tips and more! YouTube: http://ow.ly/ScHSb Facebook: http://www.facebook.com/BrianTracyPage Twitter: http://www.twitter.com/BrianTracy Google+: +BrianTracyOfficialPage Pinterest: http://www.pinterest.com/BrianTracy Instagram: @TheBrianTracy Blog: http://bit.ly/1rc4hlg
Views: 26443 Brian Tracy
How to create loyal customers
 
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Remember when customer loyalty programs were first introduced? Customers were given a card and told to collect points and brands believed that they were building customer loyalty. Today's customers want to feel valued and listened to; they want personalised experiences that aren't provided to every customer. Customers are loyal when they are engaged with a brand and what it stands for. Examine your brand and define it in terms of the ultimate promise to the customer. What is your customer experience ambition?
Views: 112962 Salmat
Five Ways to Create Customer Loyalty - CX Lesson
 
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Call 314-692-2200 or go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses five ways to create customer loyalty. It’s been a while since I approached the topic of customer loyalty. All of the tips, ideas, tactics, and techniques I write about are about driving a better customer service experience, which can (and hopefully will) lead to customer loyalty. The concept of repeat business, and ultimately customer loyalty is huge. A small increase in loyalty, just as little as one or two percent, can have a dramatic positive impact to your top and bottom line numbers. So, with that in mind, here are five ideas, a few of them revisited from the past, as well as some new ones, that will help you create that coveted loyal customer. 1. Don’t Confuse a Loyalty Program with a Marketing Program: The first thing that pops into my head when I’m asked about loyalty program is the mistake that many companies make when designing a loyalty program. Some companies think they have a loyalty program, but it is actually a marketing program, and there’s a big difference. If when you take away the perks and the rewards, you may lose the customer, then what you really have is a marketing program. The best companies have loyal customers because of the overall experience, not the perks and rewards. 2. Create an Emotional Connection: There is a big difference between satisfied customers and loyal customers. Satisfactory is a rating. Loyalty is an emotion. Find out a way to connect with your customers. Make them feel special. Thank them for their business. Treat them like they want to be treated. 3. Personalization and Customization: The concept of the personalized experience is a hot topic these days. With all of the data we are able to gather on individual customers, there is no reason we can’t give a customer a personalized and tailored experience. 4. Create Confidence: The old saying goes that people want to do business with people they know, like, and trust. The knowing and liking is easy. The trust is the hard part. Earn the customer’s trust by creating a consistent and predictable above average experience – all of the time. Customers want to know what to expect. No surprises. Consistency is key. When they trust you, they will continue to do business with you. 5. Break Down Customer Loyalty into Bite Size Chunks: Most people think customer loyalty is about a lifetime. Well, it’s not. The goal is about a lifetime, and a lifetime is a long time. How do we get a customer to be loyal to us for a lifetime? That’s huge. Let’s make it easier. Rather than a lifetime, focus on the next time. Every time. So, ask yourself what I call the Customer Loyalty Question: What are you doing right now to make sure the customer will come back the next time he or she needs what I sell? Think next time, every time, and it just may turn into a lifetime. To wrap this up, the value of customer loyalty is obvious. Loyal customers not only do more business with the companies they are loyal to, they will also spend more each time they do business. And, when they are loyal, they talk. Word-of-mouth marketing is the best marketing there is. Combine the value of the lifetime customer with the value of their recommendations and the payoff to your customer service and experience efforts are huge. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 This video will answer: How to get loyal customers. How do I create customer loyalty? How can I connect with my customers on a personal level? ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 11131 Shep Hyken
Customer loyalty in hindi
 
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Thank you friends to support me Plz share subscribe and comment on my channel and Connect me through Instagram:- Chanchalb1996 Gmail:- [email protected] Facebook page :- https://m.facebook.com/Only-for-commerce-student-366734273750227/ Unaccademy download link :- https://unacademy.app.link/bfElTw3WcS Unaccademy profile link :- https://unacademy.com/user/chanchalb1996 Telegram link :- https://t.me/joinchat/AAAAAEu9rP9ahCScbT_mMA
Views: 5524 study with chanchal
Building Brand Loyalty
 
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How important is it to build customer loyalty? Let's take 10 to talk about it. Find out how to improve your business performance with the team at Albanese Branding & Communications with the new web series, Take Ten @ 10! Join our intern, Patrick Zajdel, as he learns from the team at Albanese Branding about the world of marketing and business first hand. VISIT our WEBSITE! ► http://www.albanesebranding.com GOT a TIP? Email us ► [email protected] FOLLOW us on TWITTER! ► http://twitter.com/AlbaneseBrand LIKE us on FACEBOOK! ► http://www.facebook.com/AlbaneseBranding FOLLOW our LINKEDIN: ► https://www.linkedin.com/company/albanese-branding-&-communications-inc- Albanese Branding & Communications 435 York Blvd Hamilton, ON L8R 3K3, Canada Phone: 905 526-0067 Fax: 905 526-0660 Hamilton’s hardest working strategic marketing firm is enthusiastic about tackling your next marketing challenge. CREDITS - EPISODE 05: "BUILDING BRAND LOYALTY" Host: Patrick Zajdel Featured Guest: Kelly Hribljan Executive Producer: Aldert van Nieuwkoop Producer/Director: Dave Mader Director of Photography: Andrea Chan Editor: Safa El Sahani Sound: Andrea Chan All images and featured music were sourced from the public domain.
Views: 2979 Thinkr Marketing
Rambling Video About Brand Building, Customer Loyalty & Service, Marketing and More!
 
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Dulin Cut & Trim is a channel dedicated to helping solo lawn care professionals grow their business through, helpful tips, discussions about different facets of the lawn business, Q&A’s and a weekly vlog that shows a behind the scenes of what it’s like to run a lawn business as a solo operator. For business opportunities & sponsorships email [email protected] Website: dulincutandtrim.com
Views: 188 Dulin Cut & Trim
How to Retain Customers and Create Brand Loyalty
 
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How to Retain Customers and Create Brand Loyalty SUBSCRIBE: http://goo.gl/VC0Isb Peter Sage is an Extreme Entrepreneur & Inspirational Speaker Peter Sage is an Inspirational Speaker, Serial Entrepreneur and Renowned Coach. After 25 years of business and personal development his passion is now to help people through spreading his messages, insights and philosophy. Subscribe and enjoy! WEBSITE: http://www.petersage.com FACEBOOK: http://www.facebook.com/PeterSageFan007 TWITTER: http://www.twitter.com/PeterSage007 GOOGLE+: https://plus.google.com/+PeterSage007
Views: 1500 Peter Sage
5 Underused Customer Loyalty Strategies
 
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Every entrepreneur knows how invaluable word of mouth is. But who’s going to spread the love if you don’t have customer loyalty? Ensuring repeat business is an often overlooked and under-appreciated task of chaotic small business owners. But when it comes to increasing sales, customer loyalty is a must. And since we’re fighting this battle of chaos vs. focus together, I thought I’d share my Five Underused Customer Loyalty Strategies. Because you can never be too busy for your MVCs. _____ FREE STUFF — http://davecrenshaw.com LINKEDIN — https://www.linkedin.com/in/davecrenshaw/ FACEBOOK — https://www.facebook.com/DaveCrenshawAuthor/ TWITTER — https://twitter.com/davecrenshaw
Views: 5567 Dave Crenshaw
Loyalty Ladder
 
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This video investigates the importance of the loyalty ladder to branding and Customer Relationship Marketing (CRM) in marketing.
Views: 3719 Tim Friesner
Dealership Brand Loyalty
 
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Consumers might be loyal to a brand like Nissan, but how do independent dealerships get customers to be loyal to their brand. Cameron Byrd, general manager at Harbor Nissan in Port Charlotte, FL breaks down the difficulty dealers face when it comes to developing customer loyalty. If you would like to see your dealership featured on Dealer Tales email Chad at [email protected]iance.com
Leading Customer Loyalty Overview
 
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At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their FranklinCovey investment. To learn more, visit: https://www.franklincovey.com/Solutions/customer-loyalty.html
Views: 1113 FranklinCovey
SERVICE: Customer Loyalty
 
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Tom Peters says to forget the complex data analysis (such as least squares fits), and concentrate on the customer. You'll be amazed at the possible payoff. _____ Learn more about Tom Peters at https://tompeters.com/ Sign up for Tom Peters Times or Tom Peters’ Weekly Quotes at https://tompeters.com/contact/subscribe/ Follow Tom on Twitter at https://twitter.com/tom_peters
Views: 6969 Tom Peters
5 types of customer loyalty
 
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From the Marketing Illustrated series - How our loyalty is affected by situation and attitude. A short www.winwoodhaines.co.uk film on the types of loyalty you should identify in your customer base and how this can help you in your business.
Views: 480 winwood haines
Boost Customer Loyalty by Creating an Emotional Connection | Carmen Sognonvi
 
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http://carmensognonvi.com Create an emotional connection to your biz. If you want to boost customer loyalty and retention in your business, you need to create an emotional connection with your customers. In this video, local business expert Carmen Sognonvi shows you how Baskin-Robbins leveraged a recent promotion to do just that, and how you can apply the same strategy in your own business. Want to run a successful local business? Check out Carmen Sognonvi's video blog. It's jam-packed with tips on local business and local marketing for small business owners. Get Free Local Business Tips: http://www.carmensognonvi.com/newsletter Subscribe to YouTube Channel: http://www.carmensognonvi.com/y Like on Facebook: http://www.carmensognonvi.com/f Follow On Twitter: http://www.carmensognonvi.com/t Add On Google+: http://www.carmensognonvi.com/g Tags: "local business" "local marketing" "carmen sognonvi" "small business" "customer loyalty" "emotional connection"
Views: 2042 Carmen Sognonvi
Part 4 Building Customer Loyalty
 
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Winning in Service Markets - Part 4. Many loyalty program do not work (well). What should you focus on to be effective in building loyalty with your target customers? This video gives key pointers on what I think is important. See also this volume from the Winning in Service Markets Service “Managing Customer Relationships and Building Loyalty” - https://www.amazon.com/gp/product/B075Q5JCMG/ref=dbs_a_def_rwt_bibl_vppi_i13
How to Build Customer Loyalty - 6 Tips by JB Kellogg
 
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In this video we break down 6 tips on how to build customer loyalty. Check it out! - by Marketing 360 https://www.marketing360.com/ Customer loyalty is key to success. Without loyal customers you’re a hamster on a wheel. It’ vital you keep your customers coming back, sending referrals and leaving reviews! Tips Covered In Video: 1- Let customers know what you’re doing for them. Can be via calls, texts, emails or social media. Perception is reality, don’t assume they know what you’re doing for them. 2 - Remember special occasions. Put them on your calendar or in your CRM. Send cards for anniversaries, birthdays, holidays, achievements, awards, milestones, etc.. People don’t care how much you know until they know how much you care. 3 - Gifts are excellent follow up tools. You don’t have to spend a fortune, get them a $5 gift card to Starbucks thanking them for doing business with you! Would you spend $5 to make $1000? Walk through examples (sales, employee, customer service *jerry) 4 - Write long-time customers personal, handwritten notes more frequently. 5 - Keep it personal. Don’t just talk about business. Get them out of the service box into the friend box. 6 - Pass on information. If you read an article, see a new book, or hear about an organization that a customer might be interested in, drop them a note! We call this “Thinking of you Moments”. Conclusion: Thanks for watching. If you found this content helpful please take a second and like, share and comment. Also make sure to follow us for more great content just like this down the road. Happy marketing! --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 1452 Marketing 360
Customer को Loyal कैसे बनाएँ  | Full Video | Dr Vivek Bindra
 
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In this video, Dr Vivek Bindra is giving tips on how to make the customer loyal to your products. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Customer Loyalty Marketing: 4 Mistakes you can easily avoid!
 
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Request a software demo of this solution for your mobile app 📱 @ https://www.pulsatehq.com/ In this episode we look at how mobile customer loyalty programs fall down, what pitfalls to avoid and how to take emotional engagement into your company and your app. In this episode, you will learn the following: 0:37 What are the main problems with mobile loyalty programs? We review how sometimes we mistake transactions for loyalty and how having customers working for loyalty which can be counterintuitive. 1:46 Where are the opportunities in customer loyalty marketing? We bring things back to basics and how personalization is very effective to build emotional loyalty. 3:04 How can you win the hearts and minds of your customers through mobile loyalty marketing? We look at the different types of customer loyalty and how they are not all created equal. 9:02 How can we entice customers to connect emotionally to our app or reach a goal? We show you techniques to help connect customers emotionally to your brand. We would love to hear your success stories on customer loyalty or if you have any successes you would like to share in the comments below on customer mobile loyalty marketing. Remember to subscribe if you want to see more great content from us here at Pulsate HQ. ====================================================== Socialize with Pulsate: Subscribe To "Pulsate™" Channel HERE: https://www.youtube.com/c/pulsatehq?sub_confirmation=1 Connect with Pulsate™ on LinkedIn HERE: https://www.linkedin.com/company/pulsate ===================================================== About Pulsate Pulsate is an All-in-One mobile marketing growth stack used by leading mobile marketers to drive sales from their app, increase user engagement and deliver experiences to build brand loyalty. =====================================================
Views: 3424 Pulsate HQ
Customer loyalty programmes... why bother! : Lance Walker at TEDxTeAro
 
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Lance Walker is the CEO of Loyalty NZ, the company that runs New Zealand's largest and most successful coalition loyalty programme, Fly Buys. Lance will be exploring how loyalty programmes have become a very common marketing strategy, with most businesses offering them in one form or another, and most NZ consumers being involved in several. But do they really work, and do they still have a place in the marketing In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 68161 TEDx Talks
Chp12T1 Wheel of loyalty
 
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Views: 948 Clara Tay
Easy  Customer Loyalty
 
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#HappyCustomer #LoaylCustomer #EasyTech Wirecard makes your life easier. Learn more about simple mobile payments implementation here: https://www.wirecard.com/products/value-added-services/card-linked-offers/ Join us on social: Twitter: https://twitter.com/wirecard LinkedIn: https://www.linkedin.com/company/wire... Facebook: https://www.facebook.com/wirecardgroup/
Views: 101163 Wirecard
Amazon CEO: Focus on customer is key
 
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Amazon CEO Jeff Bezos says the key to success for Amazon and The Washington Post is putting their customers first.
Views: 99240 CNN
How To Build Brand Loyalty
 
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Building Brand Loyalty Having a loyal following of customers is a vital component behind business success. In order to attain loyalty from your users, you need to establish and encourage trust amongst a community of fans. This can be achieved in a number of ways, which we’ll briefly address below, and the video above will expand upon in more detail: Storytelling Creating a story for your business can help keep your brand voice, and messages, consistent, clear and relatable. Reed Hastings, CEO and co-founder of Netflix, utilises this tactic extremely well when discussing the origins of his business: "I had a big late fee for 'Apollo 13.' It was six weeks late and I owed the video store $40. I had misplaced the cassette… Later, on my way to the gym, I realized they had a much better business model. You could pay $30 or $40 a month and work out as little or as much as you wanted.” (Source: The New York Times) This simple tale turns a multi-million dollar business into a relatable idea. Make Connections Social media gives businesses the opportunity to connect and interact with users like never before. Businesses can use social platforms to assess who their audience are, and how they feel about the brand. They can then use this information to personalise their responses, and grow trust in their users by addressing them directly. As well as social media, you can also use surveys, focus groups, and customer analysis to better understand your audience. Personalisation Use the data you collect on your audience, such as purchase history, to personalise your marketing and make individual users feel valued. Offer exclusive, tailored rewards to showcase that you both know, and care about your user base. Reward Loyalty Remember to reward your original customers, especially those who've been there with you from the beginning. If people trusted enough to put their faith in your brand at the beginning, don't forget about them once you get bigger. Use loyalty schemes, and exclusive user discounts and offers, to showcase that you remember those who helped make your brand. These are just a few tips and tricks for building brand loyalty, but be sure to watch the video above for more information, or find out more about our online branding services here: http://www.koozai.com/brand/ Feel free to check out our other useful Digital Marketing posts at: http://www.koozai.com/blog/ https://www.facebook.com/koozai https://twitter.com/koozai
Views: 1540 Koozai
Customer Loyalty (Basic Concept) ? Urdu / Hindi
 
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This Video Give the Basic Logic & basic Concept of Customer Loyalty (Basic Concept) ? Urdu / Hindi ZPZ Education Channel Provided Very Easy & Small Size Educational & Informational Videos Subscribe Must for More New & Latest Best Videos. ZPZ Education Channel Link: www.youtube.com/channel/UCwFzeQDf9cGm_ZeTXV_t5SA
Views: 890 ZPZ Education
Improve Brand Loyalty Through Social Media Marketing
 
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Whether you like it or not, your customers are talking about your brand on social media.As marketing and advertising has become less effective, your customers and prospects rely on reviews and their peers to determine the quality of brand.Here are the three Steps to Create Brand Loyalty.
Views: 82 SupportSocial
Customer Loyalty Research: How Cult Brands Build Brand Passion
 
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http://602communications.com/ Great brands are usually great customer cult builders. These savvy companies create a tribe of brand evangelists who adopt the company brand as a badge of personal identity. In this three-minute emotional marketing lesson video, customer loyalty researcher Graeme Newell shows how some of the most powerful brands dominate their category by tapping the passion of the tribe. See how these big brands achieved dominance by handing their brand over to their fans.
Views: 1760 Graeme Newell
Bond Brand Loyalty | Our Journey
 
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Bond Brand Loyalty, formerly Maritz Canada and Maritz Loyalty Marketing, is a leader in building brand loyalty for the world’s most influential and valuable brands. We've been recognized by Forrester Research, Gartner and Loyalty 360 as a market leader, and proudly nerd-out on human experience design. Four hundred people strong, we make the world more rewarding for customers, richer and more resilient for brands, and extremely profitable for our clients. We build measurable, authentic, and long-lasting relationships through our combination of core services. Learn more at bondbrandloyalty.com.
Views: 4645 Bond Brand Loyalty
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
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Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 101317 TEDx Talks
कस्टमर को वफादार बनाने के तरीके | 5 Formulas For Customer Loyalty | Dr Vivek Bindra
 
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In this video, Dr Vivek Bindra is giving 5 Formulas to make the Customer loyal. Click on following link for Net Promoter Score https://www.youtube.com/watch?v=tUdJOLoXBOg To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Customer Loyalty Tips from Amazon
 
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Customer Service Training tip from Shep Hyken about customer loyalty, for more info visit www.hyken.com or call 314-692-2200. Since this month is customer-loyalty month, I thought it would be a great time to share some tips from a company who truly knows how to create customer loyalty, and that company is Amazon.com. So, let’s get right into it. Here are five ways Amazon creates loyalty! 1. Put the Customer First – The first question that Amazon asks when rolling out a new program is very simple, “Is this going to be right for our customer?” The second question they ask is, “Is this right for Amazon?” I’d say that makes them the definition of customer focused. By the way, many companies make a mistake and put the second question before the first – that’s if they ever even ask the first question at all. 2. Set It and Forget It – Amazon makes it easy. Think about the last time you were doing laundry or the dishes and used the last bit of the soap – and then forget to pick up more when you went out shopping. Wouldn’t it be more convenient if you could have a button right on the washer, that you can push whenever you notice you are almost out? Then, almost as if by magic, the soap shows up the next day on your doorstep. The great minds at Amazon have it figured out. Amazon has their customers in mind and knows what they want and that is ... convenience! That button feature I just described is their Amazon Dash button. It allows users to have a button that is connected to Wi-Fi, that when pressed, alerts Amazon to deliver the product. This makes it easier than ever for the customer to order consumables that they frequently purchase. You just adhere the button to a convenient place and it is there when you need it. Amazon has created the first step in home automated logistics. 3. Create a Loyalty Program That is So Good That the Customer Would Pay for It – The Amazon Prime Membership, for which customers pay an annual fee, offers free two-day shipping on most purchases. It is all about speed and convenience. Their customers love it and are willing to pay for it! Of course, Amazon Prime Membership doesn’t end with free two-day shipping. They also offer free video and music streaming, unlimited photo storage, a free Kindle eBook every month – plus a rotating section of over a thousand eBooks that are available for free, Prime Early Access to Amazon’s daily lightning deals, and much more. As for the loyalty factor, the average Prime Member spends about $1,200 annually compared to just $500 per year for non-members. 4. Keep the Interactions Human - Amazon.com is a great technology company, and even if you never interact with an Amazon employee, you still feel like you are receiving great service, that is, until the technology fails. So, when it does fail, it’s a simple matter of picking up the phone and dealing with one of Amazon’s very helpful customer service representatives. Amazon recognizes that even with their amazing system, they still need the backup of human support. And, by the way, when the customer is taken care of by an Amazon employee, the customer feels an even stronger connection. This can’t always be said about technology companies, but Amazon once again delivers on what their customers want. 5. Remember Your Customers – There are some very sophisticated ways of tracking customers and getting data on their buying patterns. If used the right way, you can deliver an even better experience. Every time I sign in to Amazon, I’m welcomed with a message: “Hello Shep. Welcome back.” They also make suggestions based on my previous searches and purchases. If I search for a type of product I have already ordered, it even populates “Buy it Again” at the top of my search, making it easy for me to reorder a product. Their system was built to take care of me, because they know me. By the way, it doesn’t matter if it’s online or in person, remembering your customers works in every customer interaction. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 2317 Shep Hyken
The fanatical customer and building brand loyalty
 
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Full session from a Concurrent Session at NRF 2018: Retail's Big Show
Bond Brand Loyalty | What We Do
 
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Named by Forrester as a leader in loyalty and number one in strategy, we build measurable, authentic and long-lasting relationships between our clients' brands and their customers through a complete combination of services including loyalty design, customer experience solutions, market research, insights and analytics, live events, experiential marketing, and powerful loyalty technology platforms centered around a signature human science approach to brand loyalty. Bond Brand Loyalty is a Maritz Company. For more information please visit www.bondbrandloyalty.com.
Views: 4194 Bond Brand Loyalty
Pt.1 Blending Service & Marketing: HP Social Care Increases Customer Loyalty
 
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Salesforce Connections Abstract: Social media is blurring the line between customer service and marketing. While your marketing team may have created your Facebook page or Twitter handle to have a brand voice, customers see it as an opportunity to get help, and they are coming in increasing numbers. Every month, HP listens to 100,000 interactions from customers looking for help on more than 100 social media network sites across 95 countries. Every one of those interactions gives HP a chance to strengthen its brand, solve problems, increase customer loyalty and create advocates who share their experiences. Learn how HP integrates social data into its CRM system to empower support agents and how they are blending service and marketing interactions.
Views: 66 Waladeen Norwood
Building Customer Loyalty Through Strong Emotional Marketing
 
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http://602communications.com. Want to build a power emotional marketing connection with your customers? Emotional Marketing expert Graeme Newell shows you how putting your product feature aside and appealing to the ego of the customer is your best bet for a powerful customer connection. See more Emotional Marketing videos at 602communications.com.
Views: 3712 Graeme Newell
Samsung Vs Apple - Your brand loyalty is STUPID
 
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Samsung and Apple have been battling for supremacy for years. But why do you need to be brand loyal? Brand Loyalty is a huge waste of time. Let Samsung and Apple try to outsell each other and just enjoy products. Don't be a tool. Check out the first video of this series: https://youtu.be/W42V_D9vP00 Buy my merch! https://teespring.com/stores/travis-mcp Links in the description are typically affiliate links that let you help support the channel at no extra cost. Check out my Amazon page of all of my favorite stuff! https://www.amazon.com/shop/travismcp Join my Discord! https://discord.gg/HHRSeGu You need Amazon Prime. Get it here for free! https://amzn.to/2LkLGij Get a free trial of my favorite music service. Amazon Music: https://amzn.to/2LlFpTM All of my logos are by my good buddy Ted. You can check him out on instagram or on his website. rmbrclub.com @tedthechonnom I use the Canon T7i to shoot my videos. Buy it here: https://amzn.to/2JW5xY6 Follow me on Twitter and instagram: Travis McP Instagram: www.instagram.com/travismcp Twitter: www.twitter.com/travismcp Check out the Facebook page: https://fb.me/TravisMcPTech If you are new here, check out this playlist. It should get you acclimated. https://www.youtube.com/watch?v=dUv7q2UufYo&t=1s Subscribe here: https://goo.gl/LRxRL5
Views: 12740 Travis McP
Creating Customer Value, Satisfaction, and Loyalty | Marketing Management (Lecture 5)
 
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Creating Customer Value, Satisfaction, and Loyalty | Marketing Management (Lecture 5) Subscribe this channel to get more knowledge,Slides,Lectures,Presentations etc. Youtube: http://www.youtube.com/c/GetKnowledge?sub_confirmation=1 Facebook: https://www.facebook.com/g8knowledge Twitter: https://www.twitter.com/g8knowledge Instragram: https://www.instagram.com/knowledgeget Course Description: This course has been designed keeping in view the following objectives: • To introduce to the students the variables involved in Marketing Management • To enable the students to understand the complexities involved in decision making as applicable to marketing problems • To equip the students with enough understanding of the marketing environments to study and analyze the different environmental factors necessary for decision making • To prepare the students for practical application of the concepts imparted in the classroom once he/she enters the real markets Course Objective: After completing this course a student will be able to: • Understand the finer implications of Marketing Planning and Decision Making • Be able to analyze the factors involved in marketing planning • Create at least a theoretical framework for a complete market plan • Posses a complete understanding of marketing theories and models for decision making Chapter Objective: What are customer value, satisfaction, and loyalty, and how can companies deliver them? What is the lifetime value of customers? How can companies cultivate strong customer relationships? How can companies both attract and retain customers? What is database marketing?
Views: 3016 Get Knowledge
Customer Loyalty Marketing Services for Small Business
 
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Implementing an effective Customer Loyalty Marketing program within your Small Business will provide a better return on investment, within a shorter period of time, at the lowest cost and least financial risk, than any other small business marketing strategy. http://leadloyalty.biz/customer-loyalty-program/
A search for loyalty: John Story at TEDxTAMU
 
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How do companies promote their brand and keep customers coming back for more? Dr. John Story explores the ways in which businesses are able to inspire loyalty among their customers in his insightful Talk at TEDxTAMU. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 11576 TEDx Talks
Best Marketing Practices For Creating Brand Loyalty
 
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http://www.bestfamilytips.com/limitless This video gives the viewer an idea about the fast, effective but free marketing techniques which will guarantee an increase in brand loyalty from your customers. It touches on video marketing, its different types, as well as blog marketing and how these can help promote any business.
Views: 39 Chan Nguyen Vong
Customer loyalty: Why it matters and how to get it | 123-reg
 
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Watch this video to learn why it’s so important to foster customer loyalty and how to get it to grow your business. Nick Leech, Digital Director at 123-reg, explains why having loyal customers is an essential foundation for the success of any business. In fact, for any business, large or small, it’s more important and more effective to use your resources to retain existing customers and to turn them into loyal customers than it is to acquire new ones. Did you know that you’ve got almost a 70% chance of selling to someone who has already bought from you, whilst your chances of converting someone new to your brand might be as low as 5%? Watch the video to learn how to improve your customer loyalty and how to measure it by collecting feedback from your customers. This will help you understand why your customers leave you and never come back, and what you can do better to ensure this happens less often. Have questions or want to share your advice on how you’re retaining your customers? Comment below or head on over to our blog to join the conversation: https://www.123-reg.co.uk/blog/
Views: 4018 123 Reg
Relationship Marketing Experiences - Customer Loyalty
 
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Group Vlog of our relationship experiences with some of the brands that we purchase from
Views: 164 Matthew Herbert
Customer Retention Strategies - 5 Tips To Increase Lifetime Value
 
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Today we’re going to talk about 5 tips to increase repeat customers and lifetime value. Coming up next! Tip #1 - Offer Great Service and Great Customer Experience: Customers come to you and they already expect that you’re going to provide to them exactly what they were looking for. They already expecting that you'll provide a service, a product, and they expect to have a reasonable relationship with you during that time. Provide great customer experience and great service by going above and beyond what your competitors are doing or what they would even would expect you to do. Blow them away with your follow up. Contact them all the time! Let them know how their project is going, let them know where their product is If you’re staying on top of it and staying in front of them by offering a great customer experience you increase the likelihood of people working with you again and wanting to return to either get your service or get your product another time. Tip #2 - Stay On Their Radar: 97% of people that go to your website or interact with your brand for the first time don’t convert. It doesn’t mean they aren’t a good customer or they they’re not a good fit for your business. It just means they're in a different spot in the sale funnel. Maybe they’re just researching. They’re comparing, price shopping. It doesn’t mean they’re a bad customer for you. If you follow up with them and stay on their radar using retargeting ads or any of the other myriad of marketing opportunities out there you’re able to keep that top of mind awareness and you’re able to follow the Marketing Law of 7. Which means that a consumer needs to see or interact with your brand at least 7 times before they make a decision as to whether or not they’re going to work with you in the future. Tip #3 - Automate Your Processes: Use a CRM. and use email automation. The last thing you want to do is spend all this time money and energy in driving people to your website, getting them to fill out a lead form or maybe they made a purchase, and then they completely fall off your radar and you never talk to them again! All you need to do is set up some automated process with email automation and with CRM lists and you can develop a funnel to continue nurturing these customers so they come back to you when it's time for their next service or product. There are a lot of tools out there that are available but we recommend the Marketing 360 CRM. It’s free, it’s free for life, and you can sign up today. https://www.marketing360.com/small-business-crm/?ref=5CustomerRetentionTipsVideo Tip #4 - Ask For Referrals: If you aren’t asking for referrals you’re relying on luck. You need to give your customers and opportunity to brag about you. They’ve already paid you they’ve already taken that risk, now you’be developed a trust relationship with them so give them an opportunity and an incentive to brag about their decision to their friends and their family. It’s a great way to generate new leads. It’s a great way to get your brand name out there at minimal cost to you. And you’re also able to stay in touch with the customer you’ve already worked with and all of their friends and family so you can utilize them as another opportunity to drive more business and return business back to your company. Tip #5 is to thank them and follow up You need to say thank you! Say please, say thank you, appreciate the fact that they’re spending their hard earned money with you and recognize that. This is also a fantastic time to ask them to leave you a review! Reviews are incredibly powerful. It’s an opportunity for you to develop and maintain your own online reputation. So if you provide great customer service and you follow these tips, thank the customer after the service or the product has been delivered - ask them for a review. It’s a great way to grow your business and keep people coming back to you. Finally, remember it costs 5 times more to generate a new customer than it does to keep an existing customer. If you follow these tips and provide great service and great products to your customers they’ll keep working with you! They’ll come back, they’ll become a lifetime customer and they’ll refer their friends and family resulting in a net growth for you, your business, and your community. Thanks again, and happy marketing! --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/fuelsyourbrand Pinterest: https://www.pinterest.com/fuelyourbrand/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 15916 Marketing 360
Increasing brand loyalty
 
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Promotional products are a great way to add value to the service you provide to your clients. They also increase brand loyalty and awareness. This is a short video that gives an overview of how your next marketing campaign could benefit from promotional merchandise.
Views: 46 drprintuk
How to Encourage Better Customer Loyalty Using Social Media
 
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#prosperminute [LEARN MORE] http://www.livelongdigital.com.au/seostart I help coaches, consultants and other service professionals, packadge, brand and market their services so they have a business thats enjoyable and profitable. Connect with Prosper here [FACEBOOK] https://fb.com/livelongdigital [Instagram] https://www.instagram.com/ptaruvinga [LINKEDIN] http://www.livelongdigital.com.au/linkedin http://www.livelongdigital.com.au -~-~~-~~~-~~-~- Please watch: "Workshop ad" https://www.youtube.com/watch?v=4vRXH8E4sLI -~-~~-~~~-~~-~- LET US TWEAK YOUR WEBSITE. https://www.tweakmywebsite.com.au/ Why put up with a website that doesn’t have an amazing presence when we’re offering you a convenient solution to your problem? Whether you need minor, regular or custom tweaks Tweak My Website can help you, complete with competitive, fixed rates and a promise to have your work done in 2 business days. Get in touch with us and let’s Tweak Your Website today! 100% money-back guarantee: If we can’t complete your tweak, or you’re not happy with it, we’ll refund you in full. https://www.tweakmywebsite.com.au/
Views: 68 Livelong Digital
Everything starts with loyalty - Customer Loyalty Management
 
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Loyalty is the basis of interpersonal relationships built on positive emotions. Find out how to create strong loyalty linkage between customers and company. http://www.comarch.com/trade-and-services/loyalty-marketing/loyalty-management/ Any questions? Read our FAQ: http://www.comarch.com/trade-and-services/loyalty-marketing/faq-loyalty-marketing/ Transcript Everything starts with loyalty. Loyalty is the basis of interpersonal relationships built on positive emotions. There is a connection between loyalty, correct communication and understanding of each other’s needs. Loyalty is emotions. It also has a huge business potential. People are linked with their favorite places, companies and brands but customers have different needs. There are various ways to communicate with them and draw them into a conversation. Utilize innovative Comarch tools, which help establish loyalty; bring real benefits, and measurable results – both to your company and your clients. We create solutions as mobile as your customers. We focus on tools, which allow you to have multichannel communication with clients. We reach out to your customers on many levels, using different channels not only during the actual transaction but also before and after to create a unique customer experience. We use the power of emotions, engagement, and rivalry. That is why our loyalty programs are so attractive to users. We care about your comfort by offering you comprehensive solutions, which are easy to implement and develop. They are perfectly matched, intuitive to use. They grant you an easy access to valuable information about your clients – thit is our recipe for your success. What possibilities are we talking about? Success contains an array of elements that build long-term loyalty. One of them is the use of high-tech. Discover the possibilities of beacon technology. Placing them in a shop or any other place enables you to communicate with your clients’ smartphones via microlocalization. Knowing their precise location, it can send them a personalized notification about a special offer, a discount or show a map with a route to a promoted item. The possibilities of using beacons are practically unlimited! Beacons are the new dimension of client communication. Flexible, mobile, personalized, maximally suited to the receiver’s needs. Beacons, just like all other Comarch solutions are created with customers in mind. Their engagement and activities in combination with our tools create the new meaning of loyalty. Comarch. The new dimension of loyalty.
How to Keep Customers Engaged (and Loyal) in 60 Seconds
 
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Please watch today's brand new episode of One Minute Wednesday: "" https://www.youtube.com/watch?v=zJjKA6Jy6gI --~-- EPISODE 3 OF ONE MINUTE WEDNESDAYS WITH DAVID BRIER: How to Keep Customers Engaged (and Loyal) in 60 Seconds Why do so many brands take actions that repel customers, embrace monotony, and encourage customers to seek elsewhere to find something new? In this Episode #3 of One-Minute Wednesdays, I (David Brier) talk about Customer Engagement, a pivotal part of branding, marketing, and entrepreneurship. While a lot of brands focus on how to get customers, too often they lack the correct estimation what it takes to achieve customer retention along with the leadership to implement the proven (and often disruptive) branding steps that retain customers. (Too often, companies focus on sales and lose site of offering such amazing service service that the customer would never think of going elsewhere.) Want to know more? Visit us at http://www.risingabovethenoise.com Want the book called "the brand bible" and "a great book" by Daymond John? Buy your hardcover edition of the Amazon bestseller, Brand Intervention by David Brier, here: http://a.co/eZphlYt customer engagement | customer loyalty | customer retention | brand loyalty | brand disruption | keep customer engaged | brand differentiation | entrepreneurship | branding | marketing | customer relationship management | customer retention | how to get customers | business development | disruptive | how to keep customers | entrepreneurs
Views: 541 David Brier
Creating Customer Value & Customer Relationship
 
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“Creating Customer Value & Customer Relationship” by Dr. C. Babu, Professor and Director at Durgadevi Saraf Institute of Management Studies. This session cover topics related to customer perceived value, value offering & customer value analysis. Shot at the Deviprasad Goenka Management College of Media Studies using AB-Live virtual studio technology.
Views: 13717 DSIMS
Retention 101: Maximizing Customer Loyalty in E-Commerce | Skubana & Shopgate Webinar
 
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http://www.skubana.com We had another great webinar and this time we got together with our good friends over at Shopgate to discuss customer retention! Chad Rubin, CEO of Skubana and Casey Gannon, Vice President of Marketing at Shopgate got together to discuss how keeping a customer around can make you much more money than trying to go out and find new ones. You'll learn about why getting that 1st sale is becoming more and more expensive as well as learning how to keep your customers around for that 2nd, 3rd, 4th....sale. Subscription products, PPC & email remarketing, customer service, UX, multi-channel selling, inserts, statistics, analytics & so much more...it's all here! Would you like the slides to this webinar? We have them right here for you: https://www.slideshare.net/chadrubin/retention-101-driving-loyalty-in-ecommerce
Brand Loyalty Through Aftermarket Service Support
 
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A topic presented by Mark Saxonberg of Toyota Motor Sales USA, Inc. at the NASTF 2011 Spring General Meeting
Views: 98 Scott Brown

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