Please read this text accompaniment:
This is a live screen recording of a thread, (which is still available, so go look for yourselves,) from the ebaY "Trust & Safety" board. This thread is titled:
"help with frau?!!!!!!!!!!!!!"
started by ebaY member: nip0664 (2)
Member since Sep-11-05
Positive Feedback: 100%
This is what happens when you combine shoddy website design with shoddy, poorly trained incompetent customer service personnel, and management. In this thread you will see documentation of ebaY Live Help Rep "Shena R." give wrong, incorrect, false, harmful, dangerous advice to the nip0664, thus assisting the scammers-hackers, and resulting in ebay member nip0664 losing his/her money.
I have here the text of the original post and the post #6 of 30, the Live Help Chat with "Shena R."
nip0664 ) View Listings | Report Jun-22-07 06:47 PDT
i bought an item y-terday from affordaphone.
it was still protected by a buyers protection programm (the one where the seller has deposited the money with an ebay account). i bought it with the "buy now" function, but today the auction is still runnung up (without the buynow option) and the buyers protection has been removed.
whats going one?!
nip0664 ) View Listings | Report Jun-22-07 07:32 PDT 6 of 30
well i sent the money already.
i talked to a ebay rep on this yesterday, and she confimed the buyers protection thing.
i have a copy of the chat
i based my decision on her advice:
19:55:25 Shena R.
Hello, thank you for waiting and welcome to eBay Live Chat! My name is Shena. If you're a registered member, may I please start by having you confirm your User ID and first name?
name is Nick
id is nip0664
19:55:57 Shena R.
19:56:05 Shena R.
How may I help you today?
i have just bougt the following item: Item number: 280126716365
as i have been scamed once with a similar product i´m sort of reluctant to just send the whole amount to the seller. but he says that he has a USD 20.000 deposit with ebay-
19:58:20 Shena R.
I'll be happy to help you with this concern, Nick.
19:58:50 Shena R.
May I ask how you will send the payment?
i was thinking about western union
20:00:10 Shena R.
Oh, I see.
20:00:23 Shena R.
Let me just quickly check on the listing.
20:00:29 Shena R.
Can you hang on a couple of minutes for me?
20:05:45 Shena R.
Hi, I'm back! Thanks for holding!
20:06:00 Shena R.
Sorry for the wait, Nick.
so is it safe to pay for this item?
20:07:41 Shena R.
I've checked on this and don't see anything wrong with the listing. I would recommend that you pay either through Money Order or Cashiers Check.
20:08:10 Shena R.
Paying through Western Union doesn't provide buyer protection program.
you mean if i sent him the money through western union, i wont be "insured" through his deposit with ebay?
20:10:56 Shena R.
Not really. But we don't recommend paying through Western Union as it's harder to file for a dispute should there be any problem with the transaction.
what happens if i pay through bank account transfer, and i dont recieve the item or this item is fake?
20:12:06 Shena R.
You may file for a dispute.
and what about his deposit with ebay?
20:16:11 Shena R.
Yes, the item has purchase protection coverage.
20:16:16 Shena R.
Sorry for the delay in response.
20:16:26 Shena R.
Just having problem with my computer.
so what happens if i pay for the item and he doesnt ship or ships a fake?
20:17:21 Shena R.
You may file for a claim should there be any problem with the transaction.
and what happens further? im just trying to understand how much am i really protected, in case this person "takes the money and runs".
20:20:46 Shena R.
Should you need a refund for this transaction, the insured amount will be taken from the seller's purchase protection account and sent to you. The refund is sent to your bank account, or by check or money order.
20:21:06 Shena R.
The way you are refunded is at your choice. You have 30 days from the purchase date to request a refund. Refund requests are processed within 3 days.
20:21:26 Shena R.
Conditions to be met before you may ask for a refund:
If the item doesn't arrive and/or the seller stops communications after the payment was received.
If the merchandise you receive has different specifications than the ones you agreed on.
If your merchandise arrives in a much longer period than the one you agreed on (more than 15 days from the payment clearance day).
so would you suggest that this is a safe buy?
20:22:36 Shena R.
and there is noway i will loose my money?
20:23:46 Shena R.
As I've said, the listing has purchase protection coverage and you may get a refund should there be any problem with the transaction.
20:24:10 Shena R.
isnt ebay liable for this?!
Ebay has locked this thread, BTW
Note: This audio/visual /digital document was created using the new and improved ZDSoft Screen Recorder 2.6.2, & "Super C v2007, Build .22, March 14 2007", uploaded to youtube on June 24st, 2007, at approximately 09:58:20 PDT.
I am using firefox 2.004 browser, with adblock plus, noscript, super drag n go, Image Zoom 0.3, and slim search extensions, and my "bumped" SpoofStick 1.06, among others. The small magnified window is a function of microsoft wireless intellimouse explorer 2.0