Key Features of Hotel Management Software
Hotel management software should offer robust reporting capabilities and business features such as employee scheduling and accounting. If the system does not offer these features, it should be compatible with your existing software.
Other important features include:
Customer relationship management – This feature allows you to use customer information to boost retention and loyalty. You can track guest profiles, their activity history and involvement in loyalty programs, and offer specific rewards programs to retain their patronage.
Maintenance management – With this feature you can track property ownership, rental info such as taxes, leases, etc., and work orders, schedule maintenance, and communicate with maintenance employees.
Point of sale (POS) – POS solutions are used by retail stores and restaurants. In hotels, this system allows customers to pay for services such as health club, spa, Wi-Fi, pay-per-view, mini-bar items, room service, restaurant meals and more.
Front desk and housekeeping – Includes managing check-ins and check-outs, scheduling wakeup calls, coding keycards, supervising the work of cleaning staff, assigning them to work in specific rooms etc.
Reservations – Hotels should use an effective website that their guests can utilize to make reservations online. They also require an employee reservations tool that helps in room scheduling and availability, and makes it simple to identify reservations, occupancies, and vacancies visually and by using custom searches.
Benefits of Hotel Management Software
User friendly – Cloud-based systems are easy to install and set up as you only need an internet connection. You don’t need extensive hardware, updating the software is simple, and the app can customized for your individual needs. This adaptability helps hotels to meet the changing demands of modern travelers.
Remote access – Cloud-based systems enable hotel managers to access information anytime, anywhere, from any device. These solutions continuously back up data in the cloud and make it available to hoteliers in real time. As a result, you can fix customer service issues quickly and easily.
Distribution system – You can use a PMS that integrates seamlessly with Channel Manager to expand your market reach and boost revenue. This will allow you to keep room rates and inventories up to date for guests wishing to rent rooms. The system offers real-time updates that help to prevent double or lost bookings.
Automation improves control – Automated cloud-based systems enable hoteliers to enhance efficiency and save time. For instance, you can automatically sync housekeeping with front desk to facilitate seamless communication. You can track and update tasks more effectively and thus offer a better user experience to guests. Another advantage of automation is point of sale functionality that can be used to promptly service the facilities requested by guests.