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Product Technical Support Introduction
 
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Nitto's Product Technical Support can help with testing, evaluations, and application support of Nitto products.
Views: 1123 Nitto Americas
The Six Steps in a Successful Tech Support Session:  Customer Service Training 101
 
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http://www.doncrawley.com In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
Views: 156216 Don Crawley
Where Customer Support Meets Product Strategy
 
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Des Traynor, co-founder and VP of Customer Success at Intercom speaks at UserConf SF 2014
Views: 681 UserVoice Sales
Product Technical Support
 
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Views: 2 Nabil
Technical Support Interview Questions and Answers
 
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Interview Questions and Answers for Technical Support Positions. Suitable for candidates at both executive and managerial levels.
Views: 243258 CareerRide
TeamSupport Customer Support Software Demo
 
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5 min demo overview of TeamSupport Customer Support Software. High level tour of features and benefits for collaborative, customer-focused B2B customer service.
Views: 19097 TeamSupport
Sample Call Tech Support
 
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This video is about Sample Call Tech Support
Views: 537389 Russell Dacasin
13 TIPS TO IMPROVE YOUR CUSTOMER SUPPORT
 
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I truly believe You can build a meaningful, healthy business in any industry simply by focusing on the great customer support. It is why I compiled a list of 13 tips / best practices to help you improve your customer support and customer success. Tips are pretty much universal, so hopefully, you'll be able to use them in any business. I typically pass this list to our new team members, so they are aware of our company’s standards. 1. Don't try to sell. 2. Power of words "Thank you" and "Sorry". 3. Try to build informal relations with customers. 4. Use alternative communication channels such as FB Messenger, Twitter or even Instagram. 5. Talk through benefits. Not buzzwords. 6. Be flexible. Give users time to learn your product. 7. Offer help every step of the way. 8. Smile. 9. Be brief. 10. Don't try to hide your imperfections. 11. Be proud but stay humble. 12. Stay close to customers regardless of your position or company size. 13. Go the extra mile. Community Tips: + Would be great to have a sense of humor and not to treat yourself, or the product/service, so seriously. That helps in loads of situations. (c) Karina Woźniak About me Michal Sadowski is a Founder & CEO at Brand24, a social listening tool used by thousands of customers across 86 countries. Mentor at Startup Weekend & Founder Institute. The author of "Social Media Revolution" bestselling book. Awarded with a "Best Co-Founder" prize in The Next Web Startup Awards. Web Summit Conference People's Stage winner. About Brand24 Brand24 is an award-winning app that helps you track & engage people talking about your company. A publically traded company. Over 2200 active clients from 86 countries. 60+ team members.
Views: 12895 Michal Sadowski
What does IT Support do? | Different escalation levels
 
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What are the different levels in IT Technical Support | Level 1, 2 ,3 Helpdesk, Desktop Support, Support Analyst, System Administrator, Systems Engineer, Network Engineer **Please give me a thumbs up, and subscribe to my channel if you found this video helpful** Website - http://www.digitalbytecomputing.com Facebook - http://www.facebook.com/digitalbytecomputing Twitter - https://twitter.com/digibytecomp
Views: 57988 Digital Byte Computing
Moving From Support Or Testing To Software Developer
 
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FREE COURSE - 7 Reasons You're Underpaid as a Software Developer http://vid.io/xoue How do you go from a support engineer to a programmer? SUBSCRIBE HERE: http://bit.ly/1zPTNLT Sign up for the Simple Programmer Newsletter: http://simpleprogrammer.com/email Simple Programmer blog: http://simpleprogrammer.com Learn how to learn anything quickly: http://10stepstolearn.com Boost your career now: http://devcareerboost.com
Views: 9546 Bulldog Mindset
Technical Support Role
 
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Understand what is a Technical Support Role, career opportunities, which employers are recruiting, critical skills required and how to get a job and where to apply. Visit us: www.RoadToNaukri.com
Views: 58880 RoadToNaukri.com
Sales Techniques - How to convince a customer to buy from you
 
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http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! "Hi Evan I have not read anything from the E-mail yet but already my heart is beating fast from excitement. Thank you so much. Just one problem that I have had and I hope you can help me with. I run a sound hiring company. Hiring out microphone, speakers and dj equipment for co-operate and commercial events, I'm so passionate about it that I dropped out of a mechanical engineering studies. Now I'm very good at this, but when it comes to designing a proposal to a potential customer or actually convincing a customer about my business I suck on that and really its pointless running a business and not have any customers. I have gone as far as setting really low prices and I think its because of the desperation to get work. How can I solve this Desperate: Raymond"
Views: 749858 Evan Carmichael
Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk
 
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Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Technical Support Engineer Job Role And  Responsibilities
 
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Here you can learn about Technical Support Engineer Job Role And Responsibilities. what is the role of a IT Engineer in Technical Support Engineer Job Role and how he will manage the thing in the orgainisation. Technical Support Engineer Job Role And Responsibilities are most commonly know by engineers in The IT Industry. Hope you like the video. we are try to share best knowledge for the Technical Support Engineer Job Role And Responsibilities for you and only for you... so o ahead and watch the full video.
Views: 6231 Abhimanyu Gautam
Google's latest product The IT Support Certificate - There are better options than this...
 
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https://infotechasiseeit.blogspot.com The latest bait and switch tactic comes from an unexpected place. Google is offering an IT support certificate. The premise is almost laughable. Video credit of man on human hamster wheel: https://youtu.be/j7FioTdZaEk Music: Voyage by LEMMiNO https://soundcloud.com/lemmino
Views: 5534 IT Mostly
Crescent Electric's Technical Support Center
 
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Since 1919 Crescent Electric has provided technical solutions and products to industrial, commercial, and institutional customers. As part of our commitment to outstanding customer service, we provide ongoing support and assistance through our technical support center. Our experienced engineers will answer all your questions about manufacturers, products and applications. Contact the Technical Support Center at [email protected] or call 1-866-432-9581.
The Six Key Steps to Handle a Tech Support Call:  Customer Service Training 101
 
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http://www.soundtraining.net/customer-service-training-101 There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R. Crawley explains the six steps and includes a sample technical support call as an example. Audience: All customer and end-user facing staff including help desk staff and customer service agents.
Views: 76008 soundtraining.net
Getting Technical Support and Service
 
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When you require technical support or product service, Digital Intelligence is ready to help. This short video will show you how to connect with us when you need to.
Product & Technical Support - Arise Virtual Solutions
 
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As the first virtual business process outsourcing company, Arise remains at the forefront of product and technical support services with innovative solutions that overcome the challenges of implementing world-class support.
Views: 372 AriseVirtualView
Customer Support New Product Introduction
 
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Follow ASML on social media Facebook: https://www.facebook.com/asml/ Twitter: https://twitter.com/ASMLcompany Linkedin: https://www.linkedin.com/company/asml Or visit our website: http://www.asml.com
Views: 2213 ASMLcompany
Distributors: Live Chat Online, Tech Support, Product FAQs, and EZ Selectors | Schneider Electric
 
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Schneider Electric distributors have various tools to ensure customer satisfaction and business success. Use online help chat in the mySchneider App, technical support, technical FAQs, EZ Selectors for effective product selection and more to make your business run smoothly. ►Click here to watch more videos for Schneider Distributors: https://bit.ly/2zyyIMa ►Click here to learn more about the mySchneider App: https://www.schneider-electric.us/en/work/support/myschneider-app/ ►Click here to learn more about Schneider Technical FAQs: https://www.schneider-electric.us/en/faqs/home/ ►Click here to learn more about EZ Selectors: https://www.schneider-electric.us/en/work/support/resources-and-tools/calculators-and-online-tools/ez-selectors/ ►Click here to subscribe to Schneider Electric: http://www.youtube.com/subscription_center?add_user=SchneiderCorporate Connect with Schneider Electric: ►Global Website: https://www.schneider-electric.us/en/ ►Job Opportunities: https://www.schneider-electric.com/en/about-us/careers/overview.jsp ►Google+: https://plus.google.com/+schneiderelectric ►Facebook: https://www.facebook.com/SchneiderElectricUS ►Twitter: https://twitter.com/SchneiderElec ►LinkedIn: https://www.linkedin.com/company/schneider-electric ►Instagram: https://instagram.com/schneiderelectric/ ►Pinterest: https://www.pinterest.com/schneiderelec/ ►Visit our blog: https://blog.schneider-electric.com/ This video is about the many tools Schneider Electric distributors can use to ensure a successful business.
Views: 647 Schneider Electric
How Bpo job is different from a Technical support job ? - By Arunabha Bhattacharjee
 
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Here is a video on “ How Bpo job is different from a Technical support job ?” by Arunabha Bhattacharjee which is brought you by Freshersworld.com – The No.1 Job portal for Entry Level hiring in India (To Register : https://www.freshersworld.com?src=Youtube ). Arunabha Bhattacharjee is one of the youngest motivational speaker in India. He is awarded by the human council of india and as well as NIEA for the book “LIFE IS YOU”. He is an active member of TEDx.Check out his intellectual speech on How Bpo job is different from a Technical support job ? Download our app today to manage recruitment when ever and where ever you want : Link :https://play.google.com/store/apps/details?id=com.freshersworld.jobs&hl=en ***Disclaimer: This is just a training video for candidates and recruiters. The name, logo and properties mentioned in the video are proprietary property of the respective organizations. The Preparation tips and tricks are an indicative generalized information. In no way Freshersworld.com, indulges into direct or indirect promotion of the respective Groups or organizations.
Writing emails in customer support: 6 tips you can use (ACTIONABLE)
 
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As a support agent, it is important to know how to craft emails that customers love. After all, 72% of consumers say they prefer email over any other channel to communicate with companies. Writing a good email depends a lot on getting some of the basic email etiquettes right. Etiquette that you can easily maintain using a checklist. In this video, we will look at the 6 main checks you need to do before you hit ‘send’ on any email. Sample email templates that you can learn from here: https://bit.ly/writing-support-emails-blog Join the Freshdesk Academy to download resources related to this video and to find more courses about customer support - http://bit.ly/freshdesk-academy Check out Freshdesk, an intuitive, feature-rich, affordable customer support software: http://bit.ly/freshdesk-homepage
Views: 11334 Freshworks Academy
Interview with Customer Support Engineer at Cisco - Charles Stizza (Hosted by INE)
 
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Hosted by INE: http://goo.gl/cHDXC5 **** SoundCloud: http://goo.gl/VYT6gq iTunes: https://goo.gl/j1JR3O Twitter: http://goo.gl/a3wYoa ***** Join the ETCG Community and Ask Questions at: https://goo.gl/pkaITl Follow Eli's Research at: https://goo.gl/bWhfSM
Views: 19870 Eli the Computer Guy
Day in the Life: Customer Support Specialist
 
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At Reynolds and Reynolds, we pride ourselves in our award-winning customer service and support we provide to automotive dealerships. If you are interested in training customers and traveling around the nation, take a look inside the day of a Customer Support Specialist. For more on careers at Reynolds, visit www.reyrey.com/careers.
The Sound Devices Difference: Customer Support
 
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Meet the Sound Devices Technical Support team! This video highlights why our tech support is second to none. The team is knowledgeable, personable, and they genuinely care about solving any issue our users may encounter. Contact our support department for pre- and post-sales product inquiries. For online and email inquiries, Sound Devices will contact you within one business day: [email protected] OR contact support by phone at (800) 505-0625 (Toll-free, inside the U.S.), or +1 (608) 524-0625 (Outside the U.S.).
Views: 1387 Sound Devices
Introduction to Autodesk Product Support E-Services
 
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Vice President of Autodesk Product Support, Roberto Sigona, speaks about available options for self-help technical support; including Autodesk knowledgebase, blogs and community forums.
Views: 4012 Autodesk
Freshdesk Mint Demo: Understanding the basics of the helpdesk
 
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Freshdesk is a cloud-based helpdesk software that makes it easy for businesses of all sizes to provide great support for their customers. Not using Freshdesk yet? Get started for free! https://freshdesk.com/?utm_source=fd_youtube&utm_medium=description --- Freshdesk streamlines customer interactions across channels including email, social media, phone, chat and mobile, and enables cross-team collaboration to help teams deliver quicker support. With an intuitive interface that focuses on productivity and efficiency, it has a powerful suite of features including ticketing automations, a comprehensive self service solution, insightful reporting and an extensive marketplace for third-party apps. This video will walk you through the basic functionalities of Freshdesk. We’ve covered the following modules in this overview: Customer portal - 1:01 Agent dashboard - 3:47 Ticket inbox - 4:48 Ticket details - 7:57 Reports - 12:57 Settings and more - 15:33 --- Explore Freshdesk to know how it can help your business - http://bit.ly/freshdesk-home Want to learn how to use Freshdesk? Check out our knowledge base for how-tos and best practices - http://bit.ly/freshdesk-kbase Become a customer service expert with Freshdesk Academy’s interactive courses - http://bit.ly/fd-custserv-academy Get the latest content on customer support - http://bit.ly/freshdesk-blog Download free resources crafted with insights from our customers and the industry experts - http://bit.ly/freshdesk-resources
Views: 38557 Freshdesk
Join the SAP Cloud Product Support team at SAP
 
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An inside look at what it's like to work on the SAP Cloud Product Support team at SAP in Galway, Ireland! This is #LifeatSAP. Kick-start an exciting career in tech now! Visit https://www.sap.com/careers/
Views: 1254 lifeatsap
Technical Support (Software Update) Sample Scenario
 
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Technical support services become more crucial as the number of users who experience difficulties with their mobile apps also increases. Magellan Solutions understand this predicament, that is why we are ready to assist businesses in helping their most important treasure — their customers. For more tips and updates, kindly subscribe to our official YouTube Channel: https://www.youtube.com/user/MagellanSolutions and follow our social media pages by clicking the links below: Website: magellan-solutions.com Facebook: https://www.facebook.com/magellansolutions/ https://www.facebook.com/MagellanCareers/ Twitter: https://twitter.com/magellanbpo Instagram: https://www.instagram.com/magellancareers/
Comprehensive Technical Support comes with every Worcester product!
 
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Our longest serving member within Technical Support, Lynn Telford, believes that the department's comprehensive service comes with every Worcester product! For more information on how we are celebrating 30 years of Technical Support, visit www.worcester-bosch.co.uk/techsupport.
Question About This Product/HP Worldwide Limited Warranty & Technical Support/Setup Instructions
 
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Part 2 - Question About This Product/HP Worldwide Limited Warranty & Technical Support/Setup Instructions HP Pavilion Laptop 15-cs0064st Intel Optane memory B&O Play 8th generation i7-8550U Unboxing https://www.youtube.com/watch?v=okkMS-1aPTg Part 3 - https://www.youtube.com/watch?v=AX_2tyJUb0k Part 4 - https://www.youtube.com/watch?v=3F7Fc6DHgDs CANON Camcorder VIXIA HF Unboxing - https://www.youtube.com/watch?v=7U6SvvyWGQE Setting - https://www.youtube.com/watch?v=vf09YXQajoA SanDisk Extreme PRO 64GB SPEED Up To 95 MB/s https://www.youtube.com/watch?v=qL65s9uS0ko
Views: 205 AllchitHow
How to file a Technical Support Request in My VMware
 
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http://kb.vmware.com/kb/2006985 - This video discusses and demonstrates how to open a Technical Support Request within the My VMware user portal. Note: To file a Technical Support Request, you require a support contract or Pay Per Incident Support. For more information about about Pay Per Incident support, see the Knowledge Base article "How to Purchase and file Pay Per Incident support for VMware products" at the following URL http://kb.vmware.com/kb/2014035. If you have a support contract or Pay Per Incident Support and are facing an issue related to product usage or installation, choose from the Technical dropdown. Additional information can be viewed within the Knowledge Base article "How to file a Support Request in My VMware" which is available at the following URL http://kb.vmware.com/kb/2006985 This video is a new and updated version of a previous video http://youtu.be/spZxyQegviA
Views: 11988 VMwareKB
KACE Cloud MDM - Product Walkthrough
 
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Brief walk-thru of the KACE Cloud MDM (Mobile Device Manager) product https://support.quest.com/kb/231472
Product Support - Vinyl Catheterization Simulator Assembly
 
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Product Support - Vinyl Catheterization Simulator Assembly For more information: http://www.realityworks.com/support/cathtrainers/
Views: 11 Realityworks, Inc.
Premier Support Careers at Asurion
 
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Asurion’s Premier Support Technicians are the best part of our technical support product. Learn about a career as a PSS Technician where you will help customer’s solve device problems and more.
Views: 23723 Asurion
A Look Inside: Call Center Careers | AT&T
 
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SUBSCRIBE http://go.att.com/subscribe-yt About AT&T: Laugh, learn, discover. See your favorite products, services, customer stories, entertainment, and our innovations in action. Watch the new connected life unfold. Mobilizing Your World. Connect with AT&T Visit the AT&T Website: http://go.att.com/att Visit AT&T Time Warner: http://go.att.com/atttw Like AT&T on Facebook: http://go.att.com/att-fb Follow AT&T on Twitter: http://go.att.com/att-tw Follow AT&T on Instagram: http://go.att.com/att-ig Follow AT&T on LinkedIn: http://go.att.com/att-li Follow AT&T on Google Plus: http://go.att.com/att-gplus For Customer Care issues Tweet us: http://go.att.com/attcares-tw For Business Customer Care issues Tweet us: http://go.att.com/businesscare-tw A Look Inside: Call Center Careers | AT&T https://www.youtube.com/watch?v=hNZlsc6K0dA https://www.youtube.com/att
Views: 101094 AT&T
Support 101: How to communicate product/service outages
 
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Outages and service interruptions are inevitable. But tough days like these can also be an opportunity for support teams to shine a positive spotlight on their company by providing empathetic, informed, and speedy replies. https://www.helpscout.net/blog/difficult-conversations/
Views: 84 Help Scout
Alarm System Store Tech Video - Resolution Products RE304 Wireless Driveway Alert
 
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Jon Boroughs, of Alarm System Store, is back again with another technical support video on how to add the Resolution Products RE304 Wireless Driveway Alert to a DSC Alexor wireless system. He shows you just how easy it can be to add yet another level of protection to your home or business using this product. If you have any questions then call us at 888-811-0727.
Views: 2660 Alarm System Store
Learn about opportunities with our Soluto Tech Team
 
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Asurion’s Soluto Tech Experts are the best part of our technical support product. Learn about a career as a Customer Support Technician where you will help customer’s solve device problems and more.
Views: 5534 Asurion Careers
Gadet+ - Next-Gen Mobile Support Plat form
 
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Gadet+ offers an easy-to-implement customer-centric way to deliver next-gen tech support – distinguishing your product and enhancing your customer relationships.
Views: 988 CSS Corp
[1.0 SPS 09] SAP Product Support: Out of Memory Dump Analysis - SAP HANA Academy
 
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In this video tutorial, Jenny Lee of the SAP Product Support Database Team discusses some of the key information to look for in an out of memory dump and the usual steps in analyzing them. Thank you for watching. Video by the SAP HANA Academy.
Views: 11161 SAP HANA Academy
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
PhaseWare | Configurable Customer Support Software
 
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PhaseWare Customer Support Software Product Showcase Video. Start a Free Trial today. Visit www.phaseware.com for more details. Customer Support Tailored to fit Seamlessly with your Business. Tracker Product Suite is the completely configurable customer support solution designed for and loved by technology and software companies. See how you can increase your customer support productivity. You’ll love us, too. Some of our customers' favorite features: Live Chat Support Customer Facing Web Portal (self service) Visual Workflows Billing and SLA support Automation Alerts/Notifications Powerful Integration capabilities API support Cloud or On-Site Deployment Multi-channel Support Knowledge Base E-Mail Integration Dashboards PhaseWare is great for Customer Support, Customer Service, Issue Tracking, Complaint Management, Customer Satisfaction Management, Knowledge Base Management and Help Desk Management. Welcome to PhaseWare.
Views: 1339 PhaseWare
Connect with Customers via Better Product Support
 
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Connect with customers through quality, visual product support. Pair photos and videos with your documentation to provide an excellent customer experience, and grow your brand—visit Dozuki.com today. Features include: -Photo and video support -Built-in community forum -Search and share capabilities -Translation tools -and more!
Views: 107 Dozuki
NABD Customer Service Support Presentation
 
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NABD is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries NABD was built according to ISO 10002:2004 specifications by creating a customer-focused environment with an open, effective and easy-to-use cases/case management process and enhancing the organization's ability to improve its product, customer service, and customers satisfaction NABD is a generic customer service support management solution that can fit all industries and business models including B2C-B2B-G2C-G2E
Views: 227 NABD

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